Wednesday 10th March 2010

Your Cart Contains

Products:
Total Cost:

USER AGREEMENT

Welcome To Westward Plastics - To ensure maximum clarity in the use of our web site facility, we have created the following guidelines that apply to every aspect of Westward Plastics web site. Your use of Westward Plastics web site constitutes your agreement to abide by the following rules. The following User Agreement ("Agreement") governs the use of the Westward Plastics web ("Company" and "Vendor") site ("Site"). Please read the rules contained in this Agreement. You can access this agreement at various points throughout the Site. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. Westward Plastics expressly reserves the right to revise the rules contained in this Agreement. You are encouraged to periodically visit this page to review the rules. Notice of revisions to this agreement will be announced on this page. Continued access of the Site will constitute your acceptance of the changes or revisions to the Agreement.

Use Of The Material By You - Westward Plastics authorises you to view and use the material on this Site solely for your personal, non-commercial use. The content of this Site such as text, graphics, images, and other materials ("Materials"), are protected by copyright under both England & Wales and foreign law. Unauthorised use of the material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Materials and on any copies you make of the Material for your personal use. You may not sell or modify the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in any networked computer environment for any purpose is prohibited. If you violate the terms of this Agreement, Westward Plastics and Service Provider reserve the right to terminate your access to the Site, and you must immediately destroy any copies you have made of the Material.

Links To Other Sites - As a convenience to you, we may occasionally provide links to other sites where we feel it is appropriate. Our decision to link to third party sites is not an endorsement of the content in the linked site. We are not responsible for the content of linked third-party sites, nor do we make any representations regarding the content or accuracy of material on third party sites. If you decide to access linked third-party sites, you do so at your own risk.

General - If you access the Materials outside the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The internal and substantive laws of England and Wales without regard to its conflict of laws and principles govern this Agreement. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such terms or any other terms.

Contracts - This does not affect your statutory rights as a consumer.

Consumer Law - We agree to meet the obligations set out under the consumer protection laws currently in force, which includes;
• The Sale of Goods Act 1979;
• The supply of Goods and Services Act 1982;
• The Consumer Credit Act 1974;
• The Trade Descriptions Act 1968;
• The Unfair Contract Terms Act 1977 and The 1994 Regulations;
• The Consumer Protection Act. 1987; and
• The Consumer Protection (Distance Selling) Regulations 2000.

Order Cancellations - You have the right to cancel your order at any time before a confirmed delivery date free of charge. You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing the goods are in a re-saleable condition. The 7 working day cancellation period begins the day after receipt of those goods and you are required to notify us in writing within this time. You are however responsible for the safe return of the product to us, including the cost of doing so. We can obviously arrange this on your behalf at a cost equal to the original delivery cost, except where certain additional requirements are made, for which the additional cost will be advised & passed on. If you have decided to cancel your order or wish to return your products to Westward Plastics we will refund your credit card within 30 days of cancellation. This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000. Further information can be found on ‘the Department of Trade and Industry’ website at http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm

Severability - If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions shall remain in full force and effect as if said provision never existed provided that the contract is capable of continuing in existence without the unfair term.

Termination - Westward Plastics possess the right to terminate your ability to access the Site for any reason, without notice. As a user, you are responsible for your own communications and are solely responsible for the consequences of their posting. You must not do the following:
• Post material that is copyrighted, unless you are the owner or have express permission of the copyright owner.
• Post material that reveals trade secrets, unless you own them or have express permission of the owner.
• Post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others.
• Post any material that is obscene, defamatory, threatening, harassing, abusive, or embarrassing to another user or any person or entity.
• Post a sexually explicit image.
• Post advertisements.
• Any posting that interrupts or runs contrary to the purpose of the Site.
• Solicit for business without permission
• Post chain letters or pyramid schemes.
• Post solicitations for charitable religious, social, or political organisations or impersonate another person.
This list is not exhaustive of prohibited conduct. You must also obey the laws governing your jurisdiction. We do not represent or guarantee the truthfulness, accuracy or reliability of any communications posted by other users, nor do we endorse any opinion expressed by our users. You acknowledge that any reliance on material posted by other users will be at your own risk. Neither Westward Plastics nor the Service Provider is able to review all communications posted on the Site. We are not responsible for screening or monitoring the postings. The users create the content of any posting by the user on the Site, and the author of that communication is responsible for its consequences legal or otherwise. If notified by a user of the Site or a party effected by a posting which allegedly does not conform to the rules stated herein, Westward Plastics reserve the right to investigate the allegation and determine in good faith and at our sole discretion whether to remove the communication. You can alert us of postings that do not comply with these rules by sending a detailed message here. In the event that any legal action is taken, because of a posting you create, you agree to defend, indemnify, hold harmless and pay any reasonable legal and accounting fees without limitation incurred by Westward Plastics, its officers, directors, employees, its officers, directors, employees and any third party implicated in an action.

Entire Agreement - All services provided to you by Westward Plastics are subject to these terms together with any previous written or verbal representations given or made by Westward Plastics or any representatives of Westward Plastics. Thank you for taking the time to review the terms and conditions of use for Westward Plastics. We encourage you to periodically review these rules to keep yourself apprised of any revisions to this Agreement. If you do not agree to the terms contained in this Agreement, please exit the Site. These terms and conditions do not affect your statutory rights as a consumer.

Privacy Policy Statement - We at Westward Plastics are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes:
• your name
• address
• telephone number
• e-mail address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area). This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us on sales@westwardplastics.co.uk. When you order, we need to know your Name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We may also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

Your Consent - By submitting information to Westward Plastics, you consent to the collection and use of this information by Westward Plastics and its Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security - We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. You can correct factual errors in your personal information on orders or as a member of Westward Plastics by sending us a request that credibly shows the data's inaccuracy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service - Westward Plastics does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve Westward Plastics. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many men or women visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies - Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences. Westward Plastics uses cookies to keep track of your viewing preferences and allow us to tailor information. Cookies are optional on the Westward Plastics website. The security systems on the site will retain fewer security violations if cookies are switched on. Cookies must be enabled to use the online ordering facility.

International Privacy - The above privacy statement may not be applicable in all countries of Westward Plastics visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Contacting Westward Plastics - If any questions you may have regarding our privacy policy haven't been answered here, please contact us at Westward Plastics. The above guidelines are subject to change in policies and may vary at Westward Plastics sites around the world.

Description Of Goods - All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

Payment And Price - The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices. Also if the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. If we are unable to contact you we will treat the order as cancelled. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Typographical Errors - In the event a product is listed at an incorrect price due to typographical error, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Availability Of Goods - All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery - Westward Plastics always endeavours to adhere to delivery estimates but they are unfortunately estimates and with the best will in the world and the most efficient systems, things sometimes do go wrong, very often outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence.

Returns Policy For Westward Plastics - At Westward Plastics we want you to be satisfied every time you shop with us. Occasionally however, we know that you may want to return items. To help you with this process please see our returns policy below.

Returning An Item - Damage - In the unlikely event you should receive your goods damaged we will arrange a replacement item for you. It is your responsibility to notify us within 72 hours of receipt that an item has been received damaged (please see risk below). Please check quantity of pieces delivered against the carrier’s paperwork and note shortages against the carrier’s documentation.

Returning An Item - Risk - As soon as the product(s) have been delivered to your door, you, the customer, are responsible for said goods. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Returning An Item - Incorrect / Non delivery - If you receive incorrect goods it is your responsibility to notify us within 72 hours of receipt at which point we will make the necessary arrangements. We can only accept liability for non-deliveries if we are notified within 3 days of the advised/anticipated delivery date.

Returning An Item - Faulty - In the unlikely event that your goods are faulty on delivery, or within 28 days of receipt, please contact our sales office department on 0117 935 8058 within 72 hours of receipt of goods. If we arrange collection you will be issued with a unique number against which to return the product. Please be aware you are responsible for ensuring the product is suitably packaged for return. The goods must be returned in the original packaging. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value. Once the goods are received back in our premises the fault will be verified and a replacement order will be sent out to you. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.

Cancelling An Item - You have the right to cancel your order at any time before a confirmed delivery date or prior to despatch, free of charge. The United Kingdom’s Distance Selling Regulations stipulate that as a consumer, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all of our products. Further information on this can be found on the ‘Department of Trade and Industry’ website at http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm
• Once despatched to you, we accept the return of all items only if they are unopened, are in their original condition and in a resalable condition.
• If you return the goods within 7 days, we will issue a full refund for the price that you paid for the item.
• Please be advised that you will be responsible for covering the costs of returning the goods to us, unless they were delivered to you in error, or the item was faulty.
• The standard cost of returning the goods to us is £20.00. On items where the original delivery cost is over £20.00 the cost of returning the goods will be the same cost as the despatched charge.
• To cancel your purchase contract please contact a member of our customer service department on the number below. We strongly recommend that you arrange for collection within 72 hours from the day that you received your items to ensure that we receive them back at our warehouse within seven days.
• To cancel your purchase contract please contact our Sales Office on 0117 935 8058 who will fully explain the return procedure. We will arrange for our preferred courier company to collect the goods from an address that suits you. Please ensure that the package to be returned is sealed securely.
• If you have decided to cancel your order or wish to return your products to Westward Plastics we will refund your credit card within 30 days of cancellation. Our customer service department will be happy to advise you if you have any further queries or questions in relation to our return policy.
This returns policy does not affect your statutory rights. Please note that we will endeavour to send you an e-mail to let you know when we have processed your return.